What is a chargeback?
When a bank forcibly reverses a credit card transaction, returning funds to the cardholder, it is known as a chargeback. Chargebacks are usually performed when fraudulent purchases have been made on a person’s credit card. However, consumers may request a chargeback for nearly any reason; as a result, it is possible to accidentally commit “friendly fraud.”
How does Sure handle chargebacks?
When Sure receives a chargeback notice, the policy which was purchased is immediately cancelled, and all associated services in the account are terminated. Sure always considers chargebacks to be the result of fraud; since fraudulent purchases go hand-in-hand with malware and phishing, immediate termination of all services related to the chargeback is the best way to protect the public from harm.
How do I cancel a chargeback?
To undo a chargeback, you must contact your credit card provider and issue a chargeback reversal. Reversing the chargeback is the only way to restore a policy. Chargeback reversal notices are often sent by postal mail, which can result in days without coverage; when contacting your bank, please ensure they fax a copy of the paperwork us to allow us to restore everything as quickly as possible. Our support team can be contacted here and will be happy to help you resolve the issue. Remember, the one and only way to restore a policy is to reverse the chargeback. This returns the initial funds to us, cancels the penalty fee we receive for “allowing” fraud to be committed, and generally erases any “black marks” against us for the transaction. We do not accept additional payment for services on a different card.